Frequently Asked Questions
Everything you need to know about your vaping journey
How long does shipping typically take?
Most orders are processed within 24 hours. Domestic shipping usually takes 3-5 business days depending on your location and the shipping method selected at checkout.
What is your return policy for electronic devices?
We offer a 14-day return policy for unused, unopened electronic devices in their original packaging. Please note that for hygiene reasons, e-liquids and used coils cannot be returned.
Do my electronic vaporizers come with a warranty?
Yes, all hardware and electronic devices are covered by a manufacturer's warranty. The duration varies by brand, typically ranging from 90 days to one year.
How do I know if my product is authentic?
Planet of the Vapes only sources directly from authorized distributors. Each device includes a scratch-off authenticity code that can be verified on the manufacturer's official website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. All transactions are encrypted and processed through secure, industry-standard payment gateways.
Do I need to sign for my package upon delivery?
Due to federal regulations regarding the sale of electronic nicotine delivery systems, an adult signature (21+) is required upon delivery for all orders containing hardware or nicotine.